Contact Us
We value your experience and are committed to providing exceptional customer support across Australia. Our dedicated team operates in full compliance with Australian gambling regulations and is available to assist with account inquiries, game-related questions, responsible gaming guidance, and technical support matters.
Customer Support Channels
Multiple communication options are available to ensure prompt assistance. Our live chat feature provides instant support for urgent matters, while email correspondence offers detailed responses for complex inquiries. Phone support delivers personalised assistance during business hours.
| Live Chat | Available 24/7 through website |
| [email protected] | |
| Phone | +61 3 9876 5432 |
| Response Time | Within 24 hours |
When contacting support, please provide your account details and specific inquiry details to expedite resolution. Our team prioritises responsible gaming concerns and account security matters.
- Prepare your account username and registered email address
- Describe your inquiry clearly with relevant details
- Specify your preferred response method
- Include screenshots if reporting technical issues
All communications are handled confidentially in accordance with Australian privacy legislation. Support operates Monday through Sunday with extended hours during peak periods.